¼ÒÀ¯ ÀÚµ¿Â÷ DVD Àü¿ë FAQ
Re: 4G SIM Card
Q: Where I can insert the SIM Card?
A: Some models already printed with SIM, but some models still remain the printing as MEDIA but it is for SIM Card. Anyway, please just do not insert the SIM card into MAP card slot.
Q: How to insert the SIM card correctly?
A: Have the below 4 different insert methods for different C500 models, please check the photo in the buying link to find out which one is suitable for your item, or ask the after-sales.
Q: Why cannot get 4G signal after input the SIM Card?
A: Please advise which one was displayed on the right top bar? (As showed in the below photo
1/. Signal without SIM Card? Please make sure the SIM Card was inserted correctly, then check in the setting and do the following steps:Setting --> Sim card --> Sim lot1 --- Turn it ONSetting --> More --> Cellular networks --> Enhanced 4G LTE mode --- Turn it ON
2/. No 4G signal or very weak? Please do not forget to connect the 2 X 4G antenna at the back side
![](https://ae01.alicdn.com/kf/HTB1eo7sQXXXXXarXFXXq6xXFXXX3.jpg)
Q: Which 4G Network standard is supported?
A: Support 4G LTE including GSM, CDMA, WCDMA, TD-SCDMA, TDD-LTE, FDD-LTE as listed in below photo. Note: It doesn`t support CDMA2000.
![](https://ae01.alicdn.com/kf/HTB1G2f_QXXXXXX.aXXXq6xXFXXXh.jpg)
Re: System / Firmware
Q:How to update the software?
--- Pls download the update file and Un-zip the file
--- Copy files to a new USB disc root (cannot change the file`s name)
--- Connect with one USB port of the device.
--- Reset the radio and remove your fingers on the touch screen at the same time . (do not move away from the screen until the item turn on and enter into system updating)
Attention:
1/ During the updating,the radio can not out of power,otherwise the update will failed.(Video on Youtube:
2/ We never suggest buyers to update the radio freely.if there is some software problem,you must ask the sales to get the update files.all the files which is not comes from our sales are invalid.
Q: Can I have the Root Acess?
A: Sorry, we cannot provide the root access.
Re: User Manual & Install Instructions
Q: No user Manual in the package
A: Yes, no printed user manual in the package. Please click APP ---> Instructions on the menu to read the user manual which was built-in the device already. If not, please download the user manual from the below link:
Q: No install manual in the package
A: Yes, no install manual in the package. But we put the wiring diagram (a printed paper) in the package, please connect the wires refer to the diagram. If you cannot find that paper in your package, please leave message under your order No.
Re: OBD Problem
Q: My item cannot support to connect with the OBD II via Bluetooth
A: For items manufactured before 13th January, need to update the software to support OBD, please do the following steps:
Step 1: Software Update
--- Pls donwload the update file from below link:
https://www.dropbox.com/s/xjrr0gsn8py94hj/01%2018UI1.rar?dl=0
--- Un-zip the file, get two files: "356x.upd" and "3561s.bin "
--- Copy the two files to a new USB disc root (cannot change the file`s name)
--- Connect with one USB port of the device.
--- Put your fingers on the touch screen (don`t move away from the screen until the item turn on and enter into system updating) ,then use your car key to turn on the item, move your hand away from the screen when it enter into system updating, it takes about 10 minutes to update
Step 2: Go to set as following step: Setting --> software version --> Click the
--> Password 1260 --> Menu Icon --> Double click OBD --> Save --> Reboot, as showed in below photo.
![](https://ae01.alicdn.com/kf/HTB1GVj3QXXXXXcQaXXXq6xXFXXX0.jpg)
Step 3: Install the OBD apk file. Please download the apk file from the below link:
Step 4: Find the Installed OBD APK icon on the menu, then pairing to connect
Re: Setting
Q: How to set the boot logo to Volkswagen or others
A: Please set as the following step:Setting --> General --> Boot Logo (Password 9999) --> Choose the boot logo you want to display --> Confirm
Q: How to set the button color
A: Please set as the following step:Setting --> Display --> Key light color --> choose the color you prefer
Q: How to set the standby time
A: Please set as the following step:Setting--> General --> Standby time --> choose the standby time If the standby time cannot be saved, please follow steps as showed in below photo: set the standby time --> back to home --> turn off the car and take out the key --> Turn on after 2 minutes --> Do reset --> Standby time will be memorized after reset and reboot.
![](https://ae01.alicdn.com/kf/HTB1LTctQXXXXXX_XFXXq6xXFXXXx.jpg)
Q: How to do the factory setting.
A: Please set as the following step: Setting --> Software version --> click the marked icon as blow (Password 1260) --> Ok
![](https://ae01.alicdn.com/kf/HTB1GJEmQXXXXXbRXFXXq6xXFXXXo.jpg)
Q: How to automatically connect Bluetooth
A: Please set as the following step: Settings --> Bluetooth --> Open Auto Connect
Q: How to let the the message "Do not operate while Driving" disappear?
A: Setting ---->Vedio ----> Watching video is forbidden while diving ( mark off).
![](https://ae01.alicdn.com/kf/HTB1FuPZQXXXXXc7aXXXq6xXFXXXe.jpg)
Q: How to Know my item IMEI number?
A: You can dial " *#06#" In the call interface, then you will see it, different item with different IMEI number.
Q: Why my phone can not connected by bluetooth?
A: For the bluetooth problem, first pls try below solutions:
Step 1, Pls help " erase all content" of the device : setting---> general setting---> erase all content
Step 2, After that, pls re-start your phone or use another phone to try it again.
If still don`t solved, then pls contact with us to get more help.
Q: How to set the button color
A: Please set as the following step:
Setting --> Display --> Key light color --> choose the color you prefer
![](https://ae01.alicdn.com/kf/HTB173CjBY1YBuNjSszeq6yblFXaH.jpg)
Q:How can I set the canbus?
A:Please set as the following step:
Setting --> Software version --> password 1260 --> Cantype
Tips: when we do the test before sending,we have done the right setting for you.when you need to set it again if necessary,pls ask our sales to know how to choose the right Canbus option.
![](https://ae01.alicdn.com/kf/HTB14gx5B1uSBuNjy1Xcq6AYjFXaJ.jpg)
Re: Other Questions
Q:How to recover the orderless touch screen.
A: Fisrt,pls download the file from the blow link to a empty USB,then plug the USB to our device and do it as the following steps: Setting --> software version -->enter factory setting (password 1260) --> click import button-->all is ok when it show import successful.
Q: How to connect the rear view camera ---for Ownice Head Unit
A: Please connect as attached photo Camera: yellow video port <--> Ownice Head Unit: rear camera video input plug Camera: red power port <--> Original Car: power cable of the reverse light (black wire <--> ground; red wire <--> power 12v+), to make sure the Ownice Head Unit get instruction to display the rear view image when you put the gear to reverse and the reverse light turn on.
![](https://ae01.alicdn.com/kf/HTB1JvD6QXXXXXa2aXXXq6xXFXXXd.jpg)
Q: The boot time?
A: For cool boot, the time need about 25s.
For hot boot, the time need about 5s.
What means cool boot:our item can set for delay turn off for (0, 10munites, 20munites, 30munites, 60munites), if you set for 10munites, then after you turn off your car, and within 10munites, you turn on your car, only need wait for 5s to turn on our item, but if you after 10munites to turn on your car, then you need wait for about 25s to turn on our device.
Q: Can`t put the DVD?
A: The screw in the top of Radio, it is protect the DVD while transport. Please remove the screw when you install the radio
![](https://ae01.alicdn.com/kf/HTB1c3IccXyZBuNjt_jJq6zDlXXaS.jpg)
Q:Touch screen not work,how can i do?
A: Turn on the radio,put your 5 finger on the screen until the screen show the number 1,click 1 2 3 4 one by one,then the screen calibration finished.